Frequently Asked Questions
Your guide to shopping with Mercury Records
How do you ensure vinyl records are not damaged during shipping?
We use specialized, heavy-duty corrugated cardboard mailers and extra padding to prevent corner dings and seam splits during transit.
What is the return policy for opened media?
Returns are accepted within 30 days for defective items. Please note that non-defective records must be returned in their original, unopened shrink-wrap to qualify for a full refund.
Do you offer international shipping?
Yes, Mercury Records ships worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to follow your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are the records listed on your site brand new?
Unless explicitly marked as 'Pre-loved' or 'Vintage' in the product description, all vinyl records and CDs sold on our site are brand new and factory sealed.