Returns & Exchanges
At Mercury Records, we want you to be completely satisfied with your purchase. If your vinyl, equipment, or merchandise doesn't meet your expectations, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack the items in their original packaging, ensuring media like vinyl records are securely protected to prevent warping or damage during transit.
Attach the Label
Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your package.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing